Welcome to Tools Kleina Shop’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.
About Our Shop
Who is Tools Kleina Shop for?
Our shop caters primarily to professional tradespeople and serious DIY enthusiasts who demand high-quality tools and reliable delivery services. Whether you’re an electrician, carpenter, warehouse manager, or dedicated hobbyist, we’ve designed our services with your professional needs in mind.
What kind of products do you offer?
We specialize in professional-grade equipment across several categories:
- Hand Tools
- Ladders & Accessories
- Lubricants
- Material Handling Equipment
- Power Equipment
- Power Tools
- Tool Bags & Boxes
Ordering & Account
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You’ll need to provide shipping information and select your preferred payment method.
Do I need to create an account to order?
While you can check out as a guest, creating an account allows you to track orders, save your shipping information, and view order history for future reference.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping methods tailored for professionals:
- Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days after dispatch – ideal for urgent needs
- Free Shipping (via EMS for orders over $50): 15-25 business days after dispatch – perfect for planned purchases
Do you ship internationally?
Yes, we ship worldwide, excluding some remote areas in Asia and other locations. During checkout, our system will verify if we can deliver to your address.
How can I track my order?
Once your order ships, you’ll receive detailed tracking information via email. You can also check your order status by logging into your account.
What if my package is delayed?
While we carefully select reliable carriers, occasional delays can happen. If your package is significantly delayed beyond our estimated delivery windows, please contact us at [email protected] and we’ll investigate.
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We don’t store your full credit card details on our servers.
Why was my payment declined?
Payment declines can happen for various reasons, including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your bank if the issue persists.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. If any tool doesn’t meet our high standards (or yours), we’ll make it right. Items must be in original condition with all packaging.
How do I initiate a return?
Contact our customer service at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions.
Who pays for return shipping?
For returns due to our error or defective products, we’ll cover return shipping costs. For other returns, the customer is responsible for return shipping fees.
How long does it take to process a refund?
Once we receive and inspect the returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Product Questions
Are your tools suitable for professional use?
Absolutely. We specialize in professional-grade tools designed for tradespeople who rely on their equipment daily. Our products are selected for durability, performance, and reliability in professional settings.
Do you offer product warranties?
Warranty coverage varies by product. Please check individual product pages for specific warranty information. All warranties are in addition to your statutory rights.
Can I get advice on which tool is right for my project?
Our customer service team in Marietta, Georgia understands the tools trade and can offer professional advice. Email us at [email protected] with details about your project.
Contact Information
How can I contact customer service?
Our professional customer service team is available via email at [email protected]. We’re based at 1670 Robinson Lane, Marietta, US 45750, and typically respond within 1 business day.
Do you have a physical store?
Currently, we operate exclusively online at toolskleinashop.com. This allows us to focus on providing the best selection and service to professionals worldwide.
At Tools Kleina Shop, we’re committed to providing professional-grade tools with delivery services as reliable as the equipment we sell. If you have any questions not covered here, don’t hesitate to reach out to our knowledgeable team.