Returns & Exchanges

At Tools Kleina Shop, we understand that professional tradespeople and serious DIY enthusiasts demand the same reliability from their tool suppliers as they do from their tools. If any product doesn’t meet your professional standards, we’ll make it right.

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for return:

• Items must be unused and in original packaging
• All original tags and accessories must be included
• A valid proof of purchase is required

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with:

• Your order number
• Product name and quantity
• Reason for return
• Whether you want a refund or exchange

2. Receive Return Authorization

Within 2 business days, we’ll email you:

• Return Merchandise Authorization (RMA) number
• Return shipping instructions
• Prepaid return label (if return is due to our error)

3. Package and Ship

Securely package the item(s) with all original materials and include the RMA number clearly on the package. Ship to:

4. Processing Your Return

Once received, we’ll inspect the item(s) within 3 business days and notify you of the approval status.

Refund Timeline & Methods

Approved refunds will be processed within 5 business days using your original payment method:

• Credit/Debit Cards: 5-10 business days to appear on your statement
• PayPal: Typically within 24 hours

Note: Shipping costs are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

1. Follow the standard return process above
2. Specify the replacement item in your request
3. We’ll ship the new item once the return is approved
4. You’ll be responsible for any price difference

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Include photos of the damage/defect
• We’ll arrange for expedited replacement at no cost