At Tools Kleina Shop, we’re committed to providing professional-grade tools and equipment with reliable shipping and hassle-free returns. Our policies are designed with tradespeople and serious DIYers in mind, ensuring you get exactly what you need to get the job done right.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL or FedEx):

  • Delivery time: 10-15 business days after shipment
  • Flat rate: $12.95
  • Recommended for time-sensitive orders

Free Shipping (EMS):

  • Delivery time: 15-25 business days after shipment
  • Available for orders over $50
  • Economical option for non-urgent deliveries

Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas in Asia and other regions may have extended delivery times or may not be serviceable.

International Shipping

We ship worldwide (excluding certain remote areas). Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges

We stand behind our professional-grade tools. If any product doesn’t meet your expectations, we’ll make it right.

Return Policy Overview

  • Return window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags and accessories
  • Required: Valid proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

  • Opened containers of Lubricants
  • Power Equipment with fuel residues
  • Any items showing signs of use or wear

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Product name and quantity
  • Reason for return
  • Whether you want a refund or exchange

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Tools Kleina Shop Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Product Name: [Product Name]

Quantity: [Quantity]

Reason for Return: [Reason]

I would prefer: [Refund/Exchange for [Product Name]]

Please advise on next steps.

Regards,

[Your Full Name] [Your Contact Information]

2. Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Prepaid return label (if return is due to our error)

3. Package and Ship

Securely package the item(s) with all original materials and include the RMA number clearly on the package. Ship to:

Tools Kleina Shop Returns
1670 Robinson Lane
Marietta, GA 45750
United States

4. Processing Your Return

Once received, we’ll inspect the item(s) within 3 business days and notify you of the approval status.

Refund Timeline & Methods

Approved refunds will be processed within 5 business days using your original payment method:

  • Credit/Debit Cards: 5-10 business days to appear on your statement
  • PayPal: Typically within 24 hours

Note: Original shipping costs are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. Specify the replacement item in your request
  3. We’ll ship the new item once the return is approved
  4. You’ll be responsible for any price difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange for expedited replacement at no cost

Professional Support

Our team of tool experts is available to assist with any shipping or return questions at [email protected]. We aim to resolve all inquiries within 72 hours.