Welcome to Tools Kleina Shop! These Terms and Conditions govern your use of our website (toolskleinashop.com) and all purchases made through our platform. By accessing our site or making a purchase, you agree to comply with these terms.

About Tools Kleina Shop: We specialize in providing professional-grade tools and equipment for tradespeople and serious DIYers, including hand tools, power tools, ladders, lubricants, and material handling equipment. Our policies are designed with professionals in mind to ensure you get exactly what you need to get the job done right.

1. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Comply with all applicable laws and regulations in your jurisdiction regarding tool use and import
  • Verify that purchased products comply with local safety standards and regulations

2. Product and Service Description

Product Range

We offer professional-grade tools and equipment including but not limited to:

  • Hand Tools
  • Ladders & Accessories
  • Lubricants
  • Material Handling Equipment
  • Power Equipment
  • Power Tools
  • Tool Bags & Boxes

Product Information

  • We strive for accuracy in product descriptions, specifications, and pricing
  • Images are for illustrative purposes and actual products may vary slightly
  • Some products may have specific safety warnings or usage restrictions
  • Professional-grade tools may require special skills or certifications to operate safely

3. Ordering and Payment Terms

Order Process

  • All orders are subject to product availability
  • We process orders within 1-2 business days (excluding weekends and holidays)
  • You will receive an order confirmation email with details
  • We reserve the right to cancel any order for reasons including but not limited to: pricing errors, suspected fraud, or inability to fulfill

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Pricing and Charges

  • All prices are in US Dollars (USD)
  • Customers are responsible for any customs duties, taxes, or import fees
  • We reserve the right to adjust prices due to market conditions or supplier changes

4. Shipping Policy

Shipping Options

  • Standard Shipping: Via DHL or FedEx
    • Flat rate: $12.95
    • Delivery time: 10-15 business days after shipment
    • Recommended for time-sensitive orders
  • Free Shipping: Via EMS
    • Available for orders over $50
    • Delivery time: 15-25 business days after shipment
    • Economical option for non-urgent deliveries

Shipping Limitations

  • We ship worldwide excluding certain remote areas in Asia and other regions
  • Some products may have shipping restrictions due to size, weight, or hazardous materials
  • Delivery times are estimates and may vary depending on destination and customs processing

5. Returns and Refunds

Return Policy

  • 15-day return window from delivery date
  • Items must be unused, in original packaging with all tags and accessories
  • Valid proof of purchase required
  • Original shipping costs are non-refundable unless the return is due to our error

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

  • Opened containers of Lubricants
  • Power Equipment with fuel residues
  • Any items showing signs of use or wear

Return Process

  1. Email customer service at [email protected] with your return request
  2. Receive Return Authorization (RMA) and instructions within 2 business days
  3. Package and ship items securely with RMA number clearly visible
  4. We inspect returned items within 3 business days of receipt
  5. Refunds processed within 5 business days after approval

Damaged or Defective Items

  • Contact us within 48 hours of delivery
  • Provide photos of the damage/defect
  • We’ll arrange for expedited replacement at no cost

6. Intellectual Property

  • All content on our website (text, graphics, logos, images) is our property or licensed to us
  • You may not reproduce, distribute, or create derivative works without our permission
  • Product names, logos, and brands are property of their respective owners

7. Liability Limitations

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability for any claim related to our products or services is limited to the purchase price paid
  • We are not responsible for:
    • Misuse of tools or equipment
    • Delays caused by shipping carriers or customs
    • Any unauthorized account access due to compromised credentials
  • Professional tools may be dangerous if used improperly – users assume all risk of use

8. General Provisions

  • We reserve the right to modify these terms at any time
  • Continued use of the site after changes constitutes acceptance
  • These terms shall be governed by the laws of the State of Georgia, USA
  • Any disputes shall be resolved in the courts of Cobb County, Georgia
  • If any provision is found invalid, the remaining provisions remain in effect

9. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Tools Kleina Shop
1670 Robinson Lane
Marietta, GA 45750
United States
Email: [email protected]

Professional Commitment: At Tools Kleina Shop, we stand behind our professional-grade tools and are committed to your satisfaction. Our team of tool experts is available to assist with any questions or concerns you may have about your order or our products.